1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ScalyaxAI ("Company," "we," "us," or "our") concerning your access to and use of our platform and services.

By accessing or using our platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the platform.

2. Description of Services

ScalyaxAI provides an AI-powered business management platform that includes:

• Business Management: Invoicing, customer management, vendor management, and inventory tracking
• E-commerce Integrations: Connections with Shopify, Bosta, and other third-party platforms
• Analytics: Business insights, financial reporting, and multi-channel analytics
• AI Features: AI-powered automation, assistance, and intelligent insights
• Team Collaboration: Multi-tenant organizations with role-based access control

3. Account Registration

3.1 Account Creation

To use our services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. Organizations and Multi-Tenancy

Our platform supports multi-tenant organizations. When creating or joining an organization:

• Organization owners are responsible for managing members and permissions
• Data within an organization is isolated and accessible only to authorized members
• You agree to comply with your organization's policies and applicable laws
• Organization owners may restrict or revoke your access at any time

5. Subscription and Payments

5.1 Subscription Plans

We offer various subscription plans with different features and AI credit allocations. Details of each plan are available on our pricing page.

5.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or stated in these Terms
• We may change pricing with 30 days notice
• You are responsible for all applicable taxes

5.3 AI Credits

AI automation features consume credits based on usage. Unused credits do not roll over to the next billing period unless explicitly stated in your plan.

6. Acceptable Use

You agree not to use the platform to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the platform's operation
• Engage in fraudulent or deceptive practices
• Use automated tools to scrape or extract data without permission
• Reverse engineer or decompile our software
• Resell or redistribute our services without authorization
• Use the AI features to generate harmful, illegal, or unethical content

7. Third-Party Integrations

Our platform integrates with third-party services including Shopify, Bosta, and Facebook. When using these integrations:

• You must comply with each third-party's terms of service
• You authorize us to access and sync data as necessary for the integration
• We are not responsible for third-party service availability or changes
• Integration features may change based on third-party API updates

8. Intellectual Property

8.1 Our Intellectual Property

The platform, including all content, features, and functionality, is owned by ScalyaxAI and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

8.2 Your Content

You retain ownership of all data and content you upload to the platform. You grant us a limited license to use, process, and store your content solely for providing our services.

9. Data Privacy and Security

Your use of the platform is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Role-based access control
• Regular security audits
• Multi-tenant data isolation

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT

We do not warrant that the platform will be uninterrupted, error-free, or secure. AI features may produce inaccurate or inappropriate outputs; you are responsible for reviewing and validating all AI-generated content.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCALYAXAI SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, business opportunities, or goodwill
• Damages arising from third-party integrations or services
• Damages exceeding the amount you paid us in the 12 months preceding the claim

12. Indemnification

You agree to indemnify and hold harmless ScalyaxAI, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

13. Termination

13.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Termination will be effective at the end of your current billing period.

13.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees
• Pose a security risk to the platform

13.3 Effect of Termination

Upon termination, your access to the platform will cease. You may request export of your data within 30 days of termination. After this period, your data will be deleted.

14. Dispute Resolution

Any disputes arising from these Terms shall be resolved as follows:

• First, through good-faith negotiation between the parties
• If negotiation fails, through binding arbitration
• Class action lawsuits and jury trials are waived

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and ScalyaxAI
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce any provision does not constitute a waiver
• Assignment: You may not assign your rights without our consent
• Governing Law: These Terms are governed by the laws of [Your Jurisdiction]

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the platform. Continued use of the platform after changes constitutes acceptance of the new Terms.

17. Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@scalyax.ai
• Support: support@scalyax.ai
• Contact: Contact Page