1. Overview

At ScalyaxAI, we strive to provide exceptional service and value to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription services.

By subscribing to our services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not use our services.

2. Subscription Refunds

2.1 Free Trial Period

We offer a 14-day free trial for new subscribers. During this trial period, you can explore all features of your selected plan without any charges. If you cancel your subscription before the trial period ends, you will not be charged.

2.2 Monthly Subscriptions

For monthly subscription plans:

• Refund requests must be submitted within 7 days of the initial payment
• Refunds are prorated based on the remaining days in your billing cycle
• Refunds will be processed within 5-10 business days to your original payment method
• Once a refund is processed, your account access will be immediately terminated

2.3 Annual Subscriptions

For annual subscription plans:

• Refund requests must be submitted within 30 days of the initial payment
• Refunds are prorated based on the remaining months in your subscription period
• Refunds will be processed within 5-10 business days to your original payment method
• Once a refund is processed, your account access will be immediately terminated

3. Non-Refundable Items

The following items are non-refundable:

• AI Credits: Purchased AI credits that have been consumed or used
• Add-on Services: One-time setup fees, custom integrations, or professional services
• Third-Party Fees: Any fees charged by payment processors or third-party services
• Expired Subscriptions: Subscriptions that have already expired or been fully utilized
• Violation of Terms: Accounts terminated due to violation of our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your ScalyaxAI account
2. Navigate to your billing or subscription settings
3. Click on "Request Refund" or contact our support team
4. Provide a brief explanation for your refund request
5. Submit your request and wait for our team to review it

Alternatively, you can contact us directly:

• Email: support@scalyax.ai
• Phone: +20 102 250 8487
• Contact Page: Visit our contact page

5. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used for the purchase
• You will receive an email confirmation once the refund has been processed
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

If you do not receive your refund within 10 business days, please contact our support team immediately.

6. Special Circumstances

6.1 Service Interruptions

If our service experiences significant downtime or technical issues that prevent you from using the platform for an extended period, we may offer partial refunds or service credits at our discretion.

6.2 Billing Errors

If you believe you have been charged incorrectly, please contact us immediately. We will investigate the issue and provide a full refund if an error is confirmed.

6.3 Duplicate Charges

If you notice duplicate charges on your account, please contact us immediately. We will investigate and refund any duplicate charges within 2 business days.

7. Cancellation vs. Refund

It is important to understand the difference between cancellation and refund:

• Cancellation: Stops future billing but does not refund past payments
• Refund: Returns money for a payment that has already been processed

You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will continue to have access until then. Cancellation does not automatically entitle you to a refund.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Contact our support team for further review
• Provide additional information or documentation to support your case
• Request escalation to a supervisor or manager

We are committed to resolving all disputes fairly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund practices. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@scalyax.ai
• Phone: +20 102 250 8487
• Address: The first settlement, adjacent to 2 villas 565, Egypt
• Contact Page: Visit our contact page