1. Introduction

Welcome to ScalyaxAI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create or manage your organization
• Use our business management features
• Connect third-party integrations (Shopify, Bosta, etc.)
• Contact us for support
• Subscribe to our newsletter

This information may include:

• Name and email address
• Business name and contact information
• Billing and payment information
• Business data (invoices, customers, inventory, etc.)
• Integration credentials and access tokens

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To operate and maintain our platform, including invoicing, inventory management, and analytics features
• Process Transactions: To process your subscription payments and manage your account
• Integrations: To connect with third-party services (Shopify, Bosta, Facebook) that you authorize
• Communication: To send you updates, security alerts, and support messages
• Analytics: To understand how you use our platform and improve our services
• AI Features: To power AI-assisted features and provide intelligent insights for your business
• Legal Compliance: To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Integrations: With third-party platforms you connect (Shopify, Bosta, Facebook) as authorized by you
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password hashing
• Role-based access control (RBAC) for organization data
• Regular security audits and monitoring
• Multi-tenant data isolation
• Secure handling of integration credentials

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@scalyax.ai

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant data protection authorities.

9. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• We process your data based on legitimate interests, contract performance, or your consent
• You have the right to lodge a complaint with your local data protection authority
• We will respond to data subject requests within 30 days

10. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@scalyax.ai
• Support: support@scalyax.ai
• Contact: Contact Page